Top Entrepreneurs Leveraging Technology for Better Customer Experience

 TL;DR:

Technology has become the foundation of customer satisfaction in India. Entrepreneurs like Abhay Bhutada, Kunal Shah, Bhavish Aggarwal, and Deepinder Goyal have each applied innovation to solve real-life challenges. Their work shows how digital-first thinking can simplify finance, mobility, credit, and food services.


Today, technology plays a crucial role in customer experience. It has ensured that businesses can streamline their processes and deliver exceptionally.

Here are some Indian entrepreneurs who took their businesses to new heights by using technology in customer experience. They come from different fields, but share a common goal of putting the customer first.

Top entrepreneurs leveraging technology in India

Abhay Bhutada and Financial Accessibility

In the financial sector, Abhay Bhutada has simplified the way people access loans and other services. He focuses on making credit available to individuals who were often overlooked by traditional methods. By digitising approvals and reducing paperwork, he ensures customers experience faster turnaround times, transparent systems, and fairer access. His approach shows how technology can turn finance into a tool for empowerment. Due to his success with his approach, Abhay Bhutada’s net worth is over 1000 crore rupees. To know more about Abhay Bhutada, click here.

Also Read: The Abhay Bhutada Foundation’s Commitment to ESG Principles

Kunal Shah and Smarter Credit Practices

Through CRED, Kunal Shah has made paying credit card bills rewarding rather than a chore. His platform turns financial discipline into a positive habit by giving rewards for timely payments. Using data and smart tracking, Shah has introduced a tech-enabled system that makes customers feel valued. This not only improves credit culture but also makes financial services engaging.

Bhavish Aggarwal and Urban Commute Solutions

Navigating city traffic is stressful, but Bhavish Aggarwal eased the struggle with Ola. His app-based ride-hailing service transformed how people commute, offering cashless payments, estimated fares, and real-time tracking. Customers no longer need to wait endlessly or negotiate rides—they simply book, ride, and pay with ease. Aggarwal is also pushing electric mobility, showing how customer convenience can align with sustainability.

Deepinder Goyal and Food at Your Fingertips

Deepinder Goyal redefined food ordering with Zomato. What started as a simple restaurant discovery tool is now an end-to-end experience, from browsing menus to quick delivery. Customers benefit from reliable logistics, reviews to make informed choices, and contactless transactions. Goyal’s vision has created a platform that serves both customers and restaurants efficiently.

Entrepreneurs using tech in customer experience

Final Thoughts

These entrepreneurs prove that technology is about solving problems, not creating complexity. Abhay Bhutada brought speed and fairness to finance, Kunal Shah turned payments into rewards, Bhavish Aggarwal reimagined travel, and Deepinder Goyal made food delivery effortless. Each one shows that putting the customer first with smart technology leads to lasting impact.

FAQs

  1. How has Abhay Bhutada improved financial access?

He has simplified loan processes with digital tools, making them faster, transparent, and accessible to more people.

  1. Why is Kunal Shah’s CRED unique?

Because it rewards responsible credit card bill payments, turning a routine task into an engaging and rewarding activity.

  1. What is the key impact of Ola and Zomato on daily life?

They have transformed commuting and food ordering by using technology to make services faster, more reliable, and customer-focused.

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